Marel Rehana

Personal Shopper

Loblaws

2025-09 - Present

• Guided 15 to 20 customers per shift through product decisions in real time, adapting communication based on immediate feedback and adjusting approach when the first answer didn't land • Managed 8 to 12 active customer accounts simultaneously, closing each interaction with a confirmed decision while maintaining accuracy across 40 to 60 transactions per hour • Coordinated with internal teams and third-party services 4 to 5 times daily via phone and email to resolve exceptions and deliver on commitments made to customers • Documented 10 to 15 service exceptions daily across multiple channels, maintaining pipeline accuracy and ensuring every open issue was tracked and followed up • Recovered dissatisfied customers in real time by resolving order failures, delivery issues, and unmet expectations before they resulted in lost business

Cashier

Loblaws

2025-05 - 2025-08

• Processed 20 transactions per shift under time pressure, maintaining accuracy and a consistently positive customer experience during peak periods • Resolved pricing disputes and complaints on the spot, de-escalating friction and keeping interactions moving without supervisor intervention • Built rapport quickly through attentive, confident communication, turning routine interactions into trust-building touchpoints that drove repeat engagement

Bachelors in Philosophy

University of Toronto

2023-09 - Present

• Developed the ability to construct and defend arguments under pressure, building the communication skills and composure needed to hold a position when challenged • Engaged opposing viewpoints through structured reasoning and live debate, developing the adaptability and active listening that underpin effective objection handling • Studied ethics, decision theory, and persuasion at an academic level, building a foundation for understanding how people reason, resist, and ultimately commit to decisions

Bachelors in Philosophy

University of Windsor

2021-09 - 2023-09