Jose Avila
Looking for Top Talent
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Interested Industries
Skills
Goal Setting & Accountability
expert
Full-Cycle Recruiting
intermediate
Customer Success & Retention
expert
Conflict Resolution
intermediate
Onboarding & Training
expert
Vendor Coordination
intermediate
Work Experience
General Manager
CollegePro
2022-03 - Present
General Manager/Franchise owner
CollegePro
2022-01 - Present
Managed end-to-end relationships with 20+ operators, ensuring successful onboarding, ongoing support, and performance coaching. Generated $900K+ in annual revenue through strong client relationships, territory growth, and service delivery. Acted as the primary point of contact, resolving issues and maintaining high satisfaction across the full lifecycle. Built and managed a structured pipeline, ensuring consistent engagement and follow-ups. Led onboarding and training programs to improve client performance and long-term retention. Collaborated with operations teams to ensure seamless execution and customer satisfaction. Maintained CRM systems (Client Tether) to track interactions and optimize account management.
Manager
McDonald's
2020-12 - 2022-03
Maintained strict food safety and operational standards in a high-volume environment. Delivered consistent, high-quality customer service while managing high-volume operations. Resolved customer concerns and escalations to maintain satisfaction and loyalty. Trained and coached staff to meet performance and service standards.
Account Manager
Postos JA
2019-08 - 2020-09
Managed reporting, bookkeeping, and data entry for financial transactions and customer accounts across four gas stations. Supported daily operations by coordinating inventory orders, employee schedules, and vendor communications. Assisted in reconciling sales and expense reports, ensuring accuracy and timely submission to management. Monitored fuel sales, supplier invoices, and payment records to identify discrepancies and improve financial tracking. Collaborated directly with ownership to analyze revenue trends, optimize pricing strategies, and improve operational efficiency. Provided administrative support for staffing, payroll processing, and compliance documentation.
Education
Bachelor of Business Administration (BBA) in Marketing (Honours)