Moses Thompson

Virtual Assistance

Team Flow

2025-03 - Present

• Managed GoHighLevel CRM system supporting lead tracking and communication workflows for 3+ active campaigns, ensuring 100% lead organization accuracy. • Tracked and followed up on inbound leads, improving response consistency and contributing to a 35% increase in qualified conversations. • Coordinated publishing workflows and maintained a structured content calendar across 3 major platforms, improving posting consistency by 25%. • Designed 50+ marketing assets (social graphics, carousels, promotional visuals) using Canva, improving content saves and shares by 30%. • Repurposed long-form video content into short-form formats, increasing engagement by 40% within 3 months. • Streamlined internal workflows, reducing content turnaround time by 30% while maintaining quality standards. • Monitored analytics weekly and optimized posting strategies, increasing average post reach by 20%.

Social Media Manager

Siyo Fashion House

2022-04 - 2025-02

• Managed daily communication across multiple social channels, handling 40+ monthly customer inquiries and maintaining a 95%+ response rate. • Implemented structured lead tracking and follow-up workflows that contributed to a 20% increase in conversion-ready inquiries. • Coordinated campaign timelines and tracked deliverables for 10+ monthly content releases, ensuring on time execution. • Designed 100+ branded graphics and promotional materials using Canva to support marketing campaigns. • Increased audience interaction by 35% through analytics-driven content planning. • Maintained brand consistency across platforms, contributing to a 25% improvement in brand recognition metrics.