Mohamed Hirsi

Interpreter

Exchange Language Services

2025-09 - Present

Interpret and translate spoken and written communication between Somali and English across healthcare, educational, and community settings.

Online Data Analyst (Contractor)

TELUS International AI

2025-05 - 2025-09

Evaluated large datasets to ensure data quality, consistency, and compliance with structured guidelines. Conducted online research to validate information and improve decision accuracy across digital platforms. Identified trends, anomalies, and inconsistencies to support quality assurance and process improvements. Applied analytical thinking and structured methodologies to improve operational outcomes while consistently meeting productivity targets.

Student Assistant

Queen's University International Centre

2023-08 - 2024-04

Managed student records and maintained accurate operational documentation across multiple internal systems. Assisted with report preparation and database updates to support daily operations. Coordinated administrative workflows while ensuring documentation remained current and organized.

IT Technician

Queen's Housing and Ancillary Services

2023-01 - 2025-12

Maintained operational documentation, system records, and data logs to ensure accuracy, compliance, and traceability. Investigated technical issues, identified root causes, and implemented solutions that improved operational reliability.

Research Data Analyst (Volunteer)

Windle International Kenya

2021-12 - 2022-03

Collected, cleaned, and analyzed educational data from 7 schools using Excel. Developed and maintained structured databases supporting project reporting and monitoring. Identified performance trends and opportunities to improve operational effectiveness. Presented analytical findings and recommendations to support strategic planning and decision-making.